Job Description

Assisting Service clients with booking appointments

Sets up service work orders on new and owned units

Screen all calls for the service department, and deal with customers in professional and courteous manner

Provide information to callers accurately

Enter work order requests into computer

Work with technicians to ensure accurate communication of work orders

Deals with customers for dealership options, and PDI

Complete work order once service is complete

Other Duties as required by the service manager/Shop Foreman

Education:

High school graduation or equivalency

Industry experience is an asset

Knowledge of product and mechanical/electric parts is an asset

Must be willing to take regular WHMIS, First Aid and other occupational training as provided by the company.

Skills

Good customer service abilities are essential

Good telephone skills

Basic computer skills

Preferred experience with IDS program

Good time management

Problem solving

Able to take direction and see a job through with limited supervision

The ability to work independently and as a team member

RV experience is preferred

Work Environment:

The Service Advisor will work at the service desk.

They may be required to stand for long periods of time when dealing with customers

They may be required to lift up to 20kgs on occasion

They will be required to work the occasional weekend and evening, especially during the busy season of April through September.

Reports to:

The Service Advisor reports directly to the Director of Operations.

We welcome all applicants; however we will only contact applicants if selected for an interview.

Job Type: Full-time

Benefits:

Dental care

Disability insurance

Extended health care

On-site parking

Store discount

Ability to commute/relocate:

Leduc, AB: reliably commute or plan to relocate before starting work (preferred)

Experience:

RV Service Advisor: 1 year (preferred)

Customer service: 1 year (preferred)

Work Location: In person

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