Job Description

Assisting Service clients with booking appointments

Sets up service work orders on new and owned units

Screen all calls for the service department, and deal with customers in professional and courteous manner

Provide information to callers accurately

Enter work order requests into computer

Work with technicians to ensure accurate communication of work orders

Deals with customers for dealership options, and PDI

Complete work order once service is complete

Other Duties as required by the service manager/Director Of Operations

Assist in retail customer purchases

Knowledge of the location of all parts and some knowledge of uses and installation techniques

Ensure customer satisfaction through efficient and timely processing of parts orders within company guidelines, and by checking parts availability

Verify prices and enter sales into the computer

Work with technicians to provide them parts and record parts against work orders

Will assist in cycle counts and physical inventory counts

Other Duties as required by the parts manager

Education:

High school graduation or equivalency

Industry experience is an asset

Knowledge of product and mechanical/electric parts is an asset

Must be willing to take regular WHMIS, First Aid and other occupational training as provided by the company.

Skills

Good customer service abilities are essential

Good telephone skills

Good computer skills

Preferred experience with IDS program

Good time management

Problem solving

Able to take direction and see a job through with limited supervision

The ability to work independently and as a team member

RV experience is preferred

Work Environment:

The Service Advisor will work at the service desk.

The Parts Advisor staff will work in the parts store.

They may be required to stand for long periods of time when dealing with customers

They may be required to lift up to 20kgs on occasion

They will be required to work the occasional weekend and evening, especially during the busy season of April through September.

Reports to:

The Service Advisor reports directly to the Service Manager and Director of Operations.

The parts counter staff report directly to the Parts Manager

We welcome all applicants; however we will only contact applicants if selected for an interview.

Benefits:

Dental care

Disability insurance

Extended health care

On-site parking

Store discount

Ability to commute/relocate:

Leduc, AB: reliably commute or plan to relocate before starting work (preferred)

Experience:

RV Service Advisor: 1 year (preferred)

RV Parts : 1 year (preferred)

Work Location: In person

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