Position Summary

The Member Relations Manager owns the performance of the Chamber's member relations function — leading membership sales, member retention, and non-dues revenue programs across all communities served, throughout Leduc and Wetaskiwin Counties — and directly supervises and coaches the Membership Team to deliver against the Chamber's weekly Scorecard targets. This role is accountable for results, not just activity: it sets the team's targets, removes obstacles, and reports progress to the CEO and Leadership Team. 

Key Accountabilities

1. Membership Sales

• Develop and execute annual membership sales and growth strategies.

• Builds and manages the team's prospect pipeline; personally leads sales conversations with key or strategic prospects.

• Sets weekly call and visit expectations for the Coordinators and reviews pipeline progress.

• Works with Communications and Marketing team on development of sales and marketing material related to membership. 

2. Member Relations, Retention & Engagement

• Owns the Chamber-wide member retention strategy and the member visitation/check-in cadence.

• Personally, manages relationships with members.

• Develop strategies to improve member retention and satisfaction. 

• Ensure regular communication and engagement with existing members. 

• Address member concerns and identify solutions that enhance member value. 

• Promote member benefits, programs, events, and chamber initiatives. 

• Conduct renewal campaigns and track retention metrics.

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3. Business Roundtables + Mixer Events

• Leads the roundtable and mixer calendar and strategy across all communities (minimum 1 event every 6 months).

• Works with the Events Manager to secure sponsors, MC/hosts, and venue partners for roundtables and mixer in each community (minimum 1 event every 6 months). 

• Directs the Coordinators on logistics and on-the-ground execution.

4. Highway Sign Sales

• Leads the highway sign sales target and vacancy rate.

• Works with marketing team on strategies.

• Works with the admin/finance team on renewals as needed.

• Sales & prospecting — build/work pipeline for sign vacancies, prioritize franchises & funded businesses.

• Onboarding & contract management with ATS.

• Marketing & campaign execution — lead highway sign campaign launch with Marketing.

• Client relationship & sign upkeep — monitor condition, notify clients, manage renewals.

5. Chamber's Plan Sales

• Owns the Chamber's Plan sales target and member growth number.

• Send referrals to Chamber’s Plan working with the Membership Team.

6. Job Connector & Job Resource Coordination

• Oversees the Job Connector program and job resource offerings as a member service and non-dues grants revenue channel.

• Ensures the program is actively promoted to members and resourced appropriately.

7. Other Non-Dues Member Revenue

• Identifies and develops new non-dues revenue opportunities (sponsorships, partnerships, value-add programs).

• Owns the overall non-dues revenue target.

8. Devon and Pigeon Lake Board Management

• Attend monthly Board Meetings.

• Organize Agenda, Minutes and Monthly Board update, working with the Membership Team.

Team Leadership

• Directly supervises, coaches, and evaluates the Member Relations Coordinator(s) and Member Relations Admin Assistant.

• Leads the team's weekly Scorecard review meeting.

• Sets individual activity expectations (calls, visits, check-ins) and holds the team accountable to them.

• Conducts regular 1:1 coaching conversations, held separately from Scorecard review.

• Escalates resourcing, budget, or performance issues to the CEO.

Key Performance Measures (Weekly Scorecard)

Accountable for team-wide results on:

• # of Chamber's Plan Members

• Member Drops

• Member Check-Ins

• New Member Sign-Ups

• Prospect Visits/Calls

• Highway Sign Vacancy

• Paid Member Renewals

Core Values

These values define who we are as a Chamber team. We hire, support, and grow our people around them.

Team Player 
We're hardworking, dependable, reliable, responsible, and punctual — motivated to show up and do the work. No entitlement, no task beneath us, and we're always willing to learn.

Growth Oriented 
We bring energy and eagerness to everything we do. As self-starters, we look for ways to grow — personally, professionally, and as a Chamber — without waiting to be asked.

Positive Attitude 
We keep a can-do attitude —no drama. We're thoughtful, genuine, observant, personable, friendly, and approachable.

Collaborative 
We're dedicated and loyal, working together rather than alone. We're known for collaborating with our members, local municipalities, and government at every level — and we help others collaborate, too.

Connector 
We're problem solvers and creative thinkers. We connect our members to the people, businesses, leaders, and resources they need.

Value of Reputation 
We understand that our reputation is everything. We're knowledgeable, professional, and respectful, we deliver excellent customer service, and we expect excellence — of ourselves and each other.

Qualifications

• 3–5+ years of proven success in sales, business development, account management, membership development, or client relationship management.

• Experience meeting and exceeding revenue, sales, or membership growth targets.

• Previous experience in a Chamber of Commerce, non-profit organization, association, economic development organization, or business network is considered an asset.

• Supervisory or team leadership experience preferred.

Knowledge & Skills

• Strong consultative sales, networking and relationship-building abilities.

• Exceptional written and verbal communication skills.

• Ability to engage with business owners, executives, and community leaders.

• Strong customer service and member engagement focus.

• Proficiency with CRM databases, Microsoft 365, and membership management software.

• Experience analyzing membership trends, sales metrics, and retention data.

Requirements

• Valid Alberta Class 5 driver's license and reliable transportation.

• Ability to travel regularly throughout Leduc & Wetaskiwin Communities served.

• Ability to attend occasional early morning, evening, and weekend business events.

How to Apply

Please send a cover letter and resume to info@yourchamber.ca