Inside Sales (Applications Champion)

The Inside Sales Product Specialist is responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. They should be able to close sales and meet targets.

The Inside Sales Product Specialist should be a good listener, able to build instant rapport and achieve customer satisfaction. They will build quotes and estimates and provides technical data and support of the KINGS product lines.

 Position Responsibilities:

- Take direction and fulfil responsibilities from the Director Corporate Development and Distribution

- Act as a product specialist on the KINGS product lines, stay informed about product and service information updates.

- Provide sales and technical support for the KINGS product lines, upsell products and services and make product recommendations

- Build rapport and communicate information to customers and respond to customer inquiries and complaints of KINGS product lines quickly and efficiently.

- Identify sales opportunities and close sales to achieve company quotas and KPI’s

- Liaise with purchasing and/ or shipping to determine status of orders, manage changes and cancellations in sales orders.

- Prepare documentation, backup reports, customer quotations and invoicing in a timely manner.

- Maintain and ensure accuracy of customer information, requirements, coding, signatures, PO’s, etc. for invoicing.

- Maintain updated customer files and billing system information.

- Assist with office and administration duties when required.

- Work closely with the VP of Sales and Marketing with evaluation and monitoring of required KPIs

- Initiate Nonconformance reports where products and services do not meet Purchase Order, Contract or Work Order requirements

- Assist with and track RMAs

- Demonstrate and emphasize safety conscious attitude

Education and Experience:

- High school diploma and equivalent years of experience or Bachelor’s degree in Marketing, Business or a related field

- Proven experience in a customer-facing role in a related industry

- Related sales support experience in the oil and gas sector

- Familiarity with Kings product line is an asset.

 Additional Skills and Experience:

- Excellent verbal and written communication skills, with an ability to develop and maintain internal and external working relationships.

- Well-developed time management, organizational and prioritization skills with strong attention to detail, and the ability to problem solve and manage multiple projects simultaneously.

- Strong computer skills: proficiency in MS office suite.

- Ability to maintain a high level of confidentiality and accuracy in all documentation and data entry; including company sensitive information.

- Strong quantitative and analytical skills.

- Demonstrated ability to effectively work within a complex, fast-moving work environment with minimal supervision.

- Willingness to take a hands-on approach in developing systems and procedures.

- Experience with purchasing, shipping and receiving procedures.

APPLY HERE