WHAT WE ARE LOOKING FOR

Are you ready to embark on an extraordinary journey at our stunning new Renaissance property, nestled next to the bustling Edmonton International Airport? We're on the lookout for a dynamic Guest Services Manager to lead our team to greatness!

This is a permanent full-time, salaried position (minimum 40 hours per week) paying $60,000 a year with a 10% bonus.

WHAT YOU NEED TO KNOW ABOUT THE JOB

"Take care of your associates, and they will take care of your customers"—that's the mantra we live by at Marriott. As the heartbeat of our Renaissance family, the Guest Services Manager will lead by example, fostering a culture of excellence and unparalleled service. You'll oversee all front office departments, ensuring seamless operations and unforgettable experiences for our guests.

Your job responsibilities include:

• Foster a Culture of Excellence: Inspire and mentor our team, providing guidance, coaching, and recognition to unlock their full potential. Provide supervision, scheduling, and conduct evaluations.
• Knowledge is Power: Ensure our team members are equipped with the latest insights into hotel products, services, and local attractions. From the hottest events to hidden gems in the area, your expertise will elevate guest experiences to new heights.
• Champion Elite Experiences: Roll out the red carpet for our valued Marriott Bonvoy Elite guests, showering them with personalized attention and VIP treatment. Your dedication to exceeding expectations will turn loyal guests into fanatics.
• Empowerment Through Training: Lead the charge in onboarding and training our newest ambassadors, instilling in them the skills and knowledge they need to shine bright in their roles.
• Harmonize Team Connections: Cultivate an atmosphere of camaraderie and collaboration, fostering strong relationships with your fellow ambassadors. With attentive ears and a compassionate heart, you'll be there to address their concerns, ensuring every voice is heard and valued.
• Performance Management Pro: When it comes to driving performance, you're the conductor of excellence. From setting clear expectations to recognizing achievements, you'll ensure our team is firing on all cylinders.
• Quality Assurance Extraordinaire: Keep a close eye on quality standards, conducting monthly audits to ensure we're delivering nothing short of perfection.
• Master of Communication: Whether it's interacting with guests, fellow ambassadors, or management, your clear and professional communication will set the tone for success.
• Guardian of Confidentiality: Like a trusted vault, your commitment to confidentiality will fortify our company's assets and shield us from vulnerabilities, ensuring our success remains securely locked.
• Safety and Security Sentinel: From emergency evacuations to ensuring compliance with safety protocols, you'll be our frontline guardian, ensuring the well-being of our guests and ambassadors.
• Versatility on Display: With the agility to cover shifts across all hours, you'll be the cornerstone of our operations, ready to step in whenever and wherever needed.
• Shine Bright, Stay True: Uphold our R Image brand standards with pride, ensuring your uniform and personal appearance reflect the elegance and sophistication of Renaissance.

Additional job duties include:

• Creating magical moments for our guests, anticipating their needs and ensuring each interaction is filled with warmth and genuine hospitality.
• Manage all front office functions, ensuring accuracy and efficiency at every turn.
• Monitor room inventory and credit limits, and maintain LQA and GSS goals.
• Lead by example, embodying the Renaissance brand spirit and upholding our high standards of service and professionalism.

WHAT YOU NEED TO BE CONSIDERED

Skills and Expertise:

• Numerical Agility: Quick and accurate calculations to keep operations flowing smoothly.
• Reading Comprehension: Mastery over understanding complex written materials that impact our daily operations.
• Effective Writing: Tailored communication to resonate with diverse audiences.
• Oral Comprehension: A keen listener, processing spoken information with precision.
• Customer Insight: Expertise in delivering stellar service by understanding and fulfilling customer needs.

Leadership Competencies:

• Adaptability: Nimble in adapting to change, ensuring seamless transitions.
• Performance Alignment: Directing efforts towards strategic goals for peak results.
• Team Building: Crafting a unified team poised for success.
• Trust Building: Fostering a culture of honesty and respect, strengthening team confidence.
• Communication Mastery: Clear and compelling communication that captivates and clarifies.
• Decisive Leadership: Guiding and improving team performance with a clear vision.
• Customer Dedication: Proactively nurturing and expanding customer relationships.
• Exemplary Standards: Upholding superior standards in all endeavors.
• Strategic Planning: Organizing and prioritizing effectively to maximize productivity.
• Problem Solving: Innovative solutions to complex challenges, ensuring operational excellence.

You must also have:

• A High school diploma or GED; 2 years' experience in a management or supervisory role within the hotel industry OR a 2-year degree from an accredited post-secondary institution in, Hotel and Event Management, or related major with 2 years’ experience in any management role.
• Knowledge of FSPMS, MARSHA, and GuestVoice considered an asset.
• Exceptional communication and leadership skills, with a passion for nurturing talent and driving results.
• Ability to work days, evenings and weekends as business demands

WHAT’S IN IT FOR YOU

At our hotel, we believe in taking care of our team members just as much as we take care of our guests. That's why we offer a fun and exciting range of benefits that are sure to keep you happy, healthy, and well-fed.

We offer more than just a paycheck; we provide a fantastic benefit plan that includes extensive medical, dental, and life insurance coverage. Plus, our travel program open up a world of discounted rates for Marriott hotels across the globe for you and your friends & family. You will also receive monthly dry cleaning, loyalty days, and bonuses up to 10% of your salary!

But we don't just feed your wanderlust - we also feed your appetite. Our chefs whip up delicious staff meals every day, so you can fuel up for a busy day of representing the Renaissance brand and assisting guests and clients.

But that's not all! Enjoy free parking or get reimbursed for your 747 Bus Pass. You can also say goodbye to waiting for payday with our on-demand pay system. Plus, you'll enjoy a 50% discount on food and drinks for you and your friends at HALO Bar|Bistro, so you can always have a good time without breaking the bank. Our in-house management training program ensures you're always growing. And, get ready for some unforgettable fun with our quarterly work events.

Work with our award-winning team today!