Front of House Associate 

Permanent Part-Time (17.5 - 30 hours/ week) 

Shifts include days, evenings, and weekends, based on operational requirements. 

What is the opportunity?  

We are currently hiring a Front-of-House Associate on a permanent part-time basis to support events and performances at the Maclab Centre. Reporting to the Administration & Audience Services Coordinator, you will be the key point of contact for guests, ticket holders, volunteers, and rental clients.   

What will you do?  

As a Front of House Associate, you’ll be the friendly face of the Maclab Centre for the Performing Arts, helping ensure every guest has a safe, welcoming, and enjoyable experience. You’ll take the lead in Front of House operations during performances and events, balancing customer service with operational oversight. Your main responsibilities will include: 

• Delivering exceptional guest service by greeting patrons, scanning tickets, resolving inquiries, and supporting accessibility needs 

• Leading Front of House operations during events, including supervising volunteers and maintaining a professional and welcoming environment 

• Managing box office duties, such as selling tickets, processing payments, reconciling transactions, and supporting event ticketing needs using Ticketpro 

• Supporting event rentals, acting as the main contact for clients when required, and ensuring front-of-house areas are prepared, and client expectations are met 

• Promoting health and safety, including executing emergency protocols, monitoring safety compliance, and leading pre-show safety briefings 

In this dynamic, public-facing role, you’ll play a key part in creating memorable experiences for audiences and guests, while contributing to a safe and inclusive arts environment. 

Who you are? 

You’re a confident, customer-focused individual who thrives in fast-paced, people-centered environments. You bring a positive attitude, problem-solving mindset, and the ability to lead with professionalism and poise. 

• High School Diploma (required) 

• Post-secondary education in hospitality, theatre operations, or customer service (asset) 

• CPR/AED certification (can be provided by the employer) 

• Minimum 2 years of experience in customer service, hospitality, event operations, or a related field 

• Cash handling and POS experience (required) 

• Experience in a box office, performing arts venue, or customer-facing environment (asset) 

• Comfortable using POS systems, ticketing software, or completing financial transactions (asset) 

• Demonstrated ability to lead small teams or volunteers, or work independently in a service role (required) 

• Strong verbal communication and conflict resolution skills 

• Able to stay calm and effective in high-energy situations and adapt quickly as needed 

• Knowledge of the Leduc community or existing local relationships (asset) 

What we offer? 

At the City of Leduc, we believe in supporting a flexible, people-first workplace that values your time and talent. Here’s what you can expect: 

• Competitive Hourly Pay: $18.58 - $ 23.22 /hour based on experience and qualifications. 

• Shift premium: $1.35 paid if worked after 5:00 p.m. and before 7:00 a.m. daily. 

• A comprehensive benefits package including health, dental, and wellness benefits with a generous healthcare spending account  

• A LAPP pension plan to help secure your future  

• 3 weeks’ vacation per year  

• Opportunities for professional development and career growth  

• An annual City of Leduc recreation passes with access to free drop-in programs  

• A collaborative, supportive, and inclusive work environment where teamwork is at the heart of everything we do  

• Free parking  

• Employee and Family Assistance Program (EFAP) and a supportive, inclusive team environment 

Important Notes! 

• The successful candidate must be willing to provide a Criminal Record Check – Vulnerable Sector and Child Intervention check at their own expense. 

• This is a permanent part-time position offering a minimum of 17.5 to 29 hours per week. Shift schedules may include days, evenings, weekends, and occasional holidays, based on operational requirements. We are seeking candidates who are flexible and available to work a variety of shifts as required. 

Ready to Join Us?  

If you’re ready to be part of our growing arts and culture team and make a difference in our community, we’d love to hear from you! 

Apply today by submitting your resume at: www.leduc.ca/careers 

Competition closes at 11:59 pm (MT) on August 31, 2026 .