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Full job description

As a Service Specialist, you’re the heartbeat of our customer experience—problem-solver, technical translator, and parts guru all in one. Whether you're resolving warranty claims or helping a customer get the exact part they need, you're making sure every interaction reflects our commitment to quality and care.

What You’ll Do

Customer Service & Support

• Be the friendly expert customers turn to for support with products, services, or concerns.
• Investigate and resolve service complaints—whether that means a refund, part exchange, or bill adjustment.
• Keep detailed logs of all customer interactions, including complaints, resolutions, and follow-ups.
• Ensure claims and concerns are resolved accurately, efficiently, and in alignment with company policies.
• Work directly with dealers to provide updates on investigations and recommend next steps.
• Escalate unresolved or complex issues to the right departments with clarity and supporting detail.
• Review documentation and assess claims to determine root causes and appropriate actions.
• Recommend ways to improve service, shipping, or billing procedures to help prevent future issues.
• Occasionally travel to support dealers or customers on-site and participate in after-hours support as required.

Inspection & Testing Support

• Interpret technical documents, work orders, or blueprints to guide your inspections.
• Measure, test, and evaluate components or finished products for accuracy and functionality.
• Order testing to confirm the source of malfunctions and report findings to the team.
• Communicate inspection outcomes to vendors or internal teams and recommend corrective actions.

Parts Support & Sales

• Collaborate with the Parts Sales team to recommend and fulfill customer parts requests.
• Help customers and dealers identify the right parts using catalogs, databases, and technical specs.
• Provide accurate pricing, availability, lead times, and delivery options.
• Process transactions and handle special orders, back orders, returns, and warranty claims.
• Stay informed on promotions, new products, and industry trends to better serve our customers.
• Support internal departments with parts requests and program development.

What You Bring to the Table

• A strong customer-first attitude with excellent interpersonal skills
• Engineering Technologist certification or 2–3 years of relevant hands-on experience
• Solid understanding of mechanical systems, maintenance, and repair
• Persuasive and confident with strong product knowledge and sales skills
• Proficiency in Microsoft Office and experience with ERP/MRP systems
• Strong command of the English language both verbally and written is mandatory. This includes the ability to understand and convey technical, procedural, and safety-related information without ambiguity as miscommunication in this role may result in safety or service issues.
• High school diploma or GED required
• Bonus points for bilingual skills or previous warranty/claims experience

Ready to Make an Impact?

If you're ready to join a collaborative, fast-moving team where your technical know-how and customer savvy will truly shine, this is the role for you!

APPLY HERE