Operations and Production Assistant

Alternate Route Coffee Co is looking for a part-time Operations and Production Assistant to assist with production, fulfilment, and customer service. The successful candidate will have a strong understanding of procedures and logistics with a proven history in customer service.

Job Tasks & Responsibilities

Operations & Production

• Assist with production and operations rolls including but not limited to; quality control tasting, packaging and labeling coffee, stock management and assisting with coffee roasting as required
• Order fulfilment including but not limited to; order intake from website and email, packaging for shipment via couriers, processing shipping labels, invoicing and delivery to customers
• Help with development of formal production processes to increase efficiency, ensure compliance and ease of duplication
• Assist with preventive and corrective maintenance

Sales Development & Customer Service

• Assist with in-store sales and customer service support
• Serve customers at the espresso bar
• Assist with prospect and developing new customer relationships using customer surveys, wholesale reach out, retail reach out, and wholesale info requests
• Ability to analyze and anticipate sales trends and patterns

Events

• Assist with tasting room events, advancing into facilitating and running events
• Assistance with coffee cart and food trailer events including event preparation, transport, event set up and take down, brewing and serving coffee

Safety Audits & Inspections

• Ensure monthly inspections are completed, and any necessary adjustments and issues are resolved or brought to the attention of management

Required Skills, Experience, & Abilities

• A passion for the world of specialty coffee and a desire to further your knowledge in the industry
• Community-minded and aware, familiar with local events and organizations, ability to make local connections, and build relationships
• You understand and agree to work with the same values as Alternate Route Coffee
• Due to bona fide working requirements, this position is subject to the ‘Alternate Route Coffee Co. Fit for Work Policy’ , the ability to safely lift 50lbs and work on your feet for long periods of time is 90% of the role.
• Alternate Route Coffee Co. Policies will be provided to successful candidate during an employment offer
• Strong understanding or ability to learn various computer skills including but not limited to Microsoft Word and Excel, website portals, online shipping platforms, printing, etc.
• Strong organization and attention to detail skills are a must
• Experience in Sales and Customer Service is considered an asset and necessary for the higher compensation
• Barista and/or previous coffee work experience is considered an asset and necessary for the higher compensation
• Wage to commensurate with professional experience
• Room to grow and expand responsibilities and compensation. Benefits are available if the employee was to consistently working over 30 hours. At this current time, the applicant does not qualify for benefits with a 26-30 hour/week range
• Shifts are 3-4 days a week and potential weekend events.

The Operations and Production Assistant will report directly to Corie Sackville, Head Roaster and Operations Lead.

Job Types: Part-time, Permanent

Pay: $17.00-$19.00 per hour

Expected hours: 26 – 30 per week

Benefits:

• On-site parking
• Store discount

Flexible language requirement:

• French not required

Schedule:

• Day shift
• Weekends as needed

Ability to commute/relocate:

• Leduc, AB: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 3 years (required)
• Barista: 1 year (preferred)

Language:

• English (required)

Work Location: In person

APPLY