Food Banks Alberta

#105, 3903 75 Avenue

Leduc, AB T9E 0K3

                 Member Service Manager

                                          Job Description

February 2025

Reports to:                Executive Director

Status:                        Full-time (35 hours per week)

Salary:                        $65,000 to $75,000 (based on candidate)

Benefits:                    Comprehensive Benefits Program, RRSP Matching, 3 Weeks Paid Vacation (accrued)

Location:                    This is a hybrid position shared between the FBA Leduc office and a home office.  

Key Competencies:

• Keen ability to work independently, show initiative, think critically, communicate clearly, adapt to changing circumstances and take accountability
• Must be highly organized, detail oriented, and a solution seeker
• Must possess strong verbal, written and interpersonal communication skills to be utilised when building strong, positive relationships with FBA staff, member food banks and community stakeholders

Roles and Responsibilities

Member Supports and Services 

Be the primary point of contact for food bank member inquiries, supports and services

Respond to member requests for service and support and seek out solutions to

member issues, questions, and concerns

Keep members informed on relevant issues and best practices as it related to food insecurity within Alberta. Develop trainings and templates as needed to support member learnings and operations

Develop, implement and maintain a timely, coordinated system for information and resource sharing between members and FBA.

Plan and implement regular opportunities for member engagement and networking.

Community Development

• Develop and implement programs and services in support of FBA operations to meet current and emerging needs.
• Foster a culture of inclusivity and collaboration within the food banking network
• Collaborate with community, provincial and national partners in support of alleviating food insecurity within Alberta
• Research and generate new ideas, means and methods for FBA to serve our members and our province

Emergency Event Coordination (in partnership with our Warehouse Team)

• Act as the primary liaison between members, food donors and other stakeholders (i.e. Food Banks Canada, NGO Council) to ensure the effective and efficient distribution of resources in emergency situations
• Lead the FBA Emergency Advisory Committee
• Support/coordinate for overarching storage, distribution and transportation of resources in emergency situations
• Oversee reporting, communications and statistics in emergency situations
• Ensure the proactive securement of emergency resources

Member Compliance

• Maintain a timely and detained awareness of provincial, federal and national requirements for food banks, as well as emerging trends and issues within the movement
• Assist food banks with meeting identified stakeholder standards and requirements
• Develop and maintain templates for best practices, policies and procedures to be shared throughout the network

Special Projects

• Participate in FBA projects and events as needs arise
• Act in place of the Executive Director as required/requested
• Other duties as assigned

Requirements 

• A diploma or degree in a relevant field
• A minimum of four years proven community development experience working within a community and/or charitable organization
• Must have own vehicle with up-to-date maintenance, insurance, and registration for occasional travel to member food banks
• Must exhibit kindness, patience, unflappability, flexibility and a sense of humour

We are hiring immediately and will keep the position open until the right person is found.

Please send resume with cover letter to executivedirector@foodbanksalberta.ca