What we’re looking for:
The Wetaskiwin Public Library is seeking a friendly, detail-oriented, and service-driven individual to join our team as a Library Assistant II. This role is ideal for someone who enjoys working with people, is comfortable with technology, and is passionate about helping others access library services and resources. As a Library Assistant II, you'll provide exceptional customer service, support daily library operations, assist with programs, and contribute to the growth and upkeep of our collections. If you’re a team player with a commitment to learning and community engagement, we’d love to hear from you!

Duties and Responsibilities:

• Greets visitors to the library and assists patrons in-person or on the telephone in a courteous manner.
• Perform all circulation functions: new card sign-ups, check-in/out material, account help.
• Assist patrons in identifying and locating desired resources (books, e-resources, reference material, websites, etc.)
• Work with patrons to understand and resolve technology questions and issues.
• Answer routine inquiries and refer patrons in need of further assistance.
• Promote library programs, collections, and services.
• Assist and implement library programming as needed.

Job Requirements:

• Education: minimum requirement High School Diploma.
• Required: 1 year of experience in a customer service role, with preference given to library customer service experience.
• Satisfactory Criminal Record Check

Knowledge, Skills, and Experience:

• Enthusiasm, curiosity, and exceptional customer service skills.
• Knowledge and high level of comfort with technology troubleshooting to assist patrons with devices, databases, e-resources and various service applications and web-based platforms.
• Able to work effectively and cooperatively in a team environment.
• Effective and creative troubleshooting and problem-solving skills.
• Proficient with Microsoft Office programs, Google Suite, web-based services, and other applications.

Physical Requirements:
Library Assistant positions include frequent standing, walking, and bending, lifting to 35 lbs., reaching to place materials on shelves, and pushing and pulling book carts.

Employment Terms:
This is a temporary part-time position for 1-year with the possibility of extension. This position requires flexibility with evening and weekend availability.

Hours: 12 hours/week

Salary range: Board-approved salary grid

Application process: Please submit your cover letter, resume, and references by email to library@wetaskiwinpubliclibrary.ab.ca with your name and the position name in the subject line. Applications will only be reviewed if all of the application requirements are met.

For more information regarding this role please review the job description below.

Library Assistant II Job Description