Description 

Job Posting: Administrator, Business Process and Support - Leduc (Part Time 22.5 hrs. per week)
Job Category: Corporate Services & Stakeholder Relations
Requisition Number: 18-24
Application Deadline: Until a suitable candidate is found.
Wages: $38.88 to $41.18 per hour.

Hours of work for this casual full time position will be 4.5 hours per day, 5 days per week, working a maximum of 22.5 hours per week.

Apex Utilities Inc. is a provincially regulated natural gas distribution utility delivering safe, reliable, clean, and affordable natural gas service to over 82,000 residential, rural, commercial, and industrial customers in more than 90 communities across Alberta. Supporting Albertans since 1954, Apex operates over 21,000 km of natural gas pipelines and over 600 pressure and regulating stations through a network of 16 district offices. If you share our passion for these values and are eager to make a meaningful impact, we invite you to join our dedicated team.

What You Will Do:

In this part-time (22.5 hours per week) unionized position of Administrator, Business Process & Support,  you will play an essential role within our Customer Relations work group. Your responsibilities will include, but are not limited to:

• Supporting daily cycle billing activities by:
  • Analyzing and providing detailed explanations and instructions on complex issues;
  • Investigating potential system and business process issues and coordinating resolution;
• Assessing, testing, drafting, updating, and assisting with the implementation of processes by:
  • Analyzing business processes for compliance with regulatory and Company requirements;
  • Drafting and maintaining required documentation and procedural standards;
• Analyzing and assisting with the implementation of corporate and regulatory projects an initiatives by:
  • Collaborating with stakeholders to identify and resolve project risks;
  • Monitoring project results and impacts, drafting procedural documentation and recommending learning requirements;
• Complying with internal and external rules and directives by:
  • Verifying all required external and internal reporting statistics;
  • Performing analysis on results and initiating continuous improvement plans. 

What You Will Bring:

Required qualifications:

• Business diploma from a recognized post-secondary institution or equivalent;
• Minimum of four (4) years relevant utility and billing experience including experience with Alberta’s retail market and billing related business processes;
• Advanced proficiency with Customer Information Systems (e.g. Vertex One);
• Intermediate knowledge of MS Office Suite products and Windows operating systems; and
• Intermediate knowledge of variety of software programs including but not limited to work management software (e.g. Maximo), Geo Mapping Software (e.g. ESRI) and Field Collection System.

Preferred skills and qualifications:

• Excellent written and verbal communication skills;
• Excellent problem-solving and analytical skills;
• Ability to lead and contribute within a collaborative environment;
• Ability to work independently;
• Ability to multi-task and prioritize effectively in a high-pressure environment; and
• Knowledge of Alberta Utilities Commission (AUC) Rules.

If you meet most but not all qualifications, you are still encouraged to apply.

What We Will Provide:

Apex Utilities Inc. is committed to your professional development and your overall health and safety. When you join our team, here is what you can expect:

• Competitive compensation with incentive program.
• Comprehensive health, dental, prescription, and vision benefits.
• Retirement & savings plans.
• Insurance coverage.
• Employee Assistance Program for legal, financial, and health-related support.
• Generous leave policies, including vacation, flex, and volunteer day for work-life balance.
• A flexible work model tailored to the requirements of both office and field staff.
• A safety-centric culture.

Inclusive Workplace:

At Apex Utilities Inc., we are dedicated to an inclusive workplace that celebrates the unique strengths, perspectives, and experiences of all our employees. We believe that our differences empower us to become a stronger team, leading to better decisions, innovation, and business results.

Ready to Join Us?

If you are eager to be a part of our team and make a difference in the energy industry, please submit your resume and cover letter in confidence through our career page at Careers - Apex Utilities. We look forward to receiving your application!